Traveling is an exciting experience that can create wonderful memories. However, not everyone has the time or expertise to plan a perfect trip. This is where travel agencies like Hays Travel come in. Hays Travel is a well-established travel agency that has been providing professional travel services since 1980. With more than 40 years of experience, Hays Travel is a popular choice among travelers. However, before entrusting your travel plans to them, it is natural to seek out reviews to determine their effectiveness. This article aims to provide an unbiased review of Hays Travel and answer the question: is Hays Travel worth considering?
Hays Travel is a family-owned business that began as a small travel agency in County Durham. Today, they have 600 locations across the UK and employ more than 5,000 people. They offer a wide range of travel services, including flights, hotels, cruises, escorted tours, and more. They are known for their excellent customer service, competitive pricing, and tailored travel offerings.
One of the things that make Hays Travel stand out is their personalized service. They have highly experienced travel agents who take the time to understand their customers’ needs and budget. They offer extensive destination knowledge and work with customers to create custom itineraries that fit their preferences. Moreover, their agents are available 24/7, which means they are available to assist even in case of emergencies.
Apart from personalized travel plans, Hays Travel offers competitive pricing. They have strong relationships with airlines, hotels, and tour operators, which means they can offer exclusive deals to their customers, often cheaper than what customers can find themselves. Hays Travel also offers a price match guarantee, which means that if customers find a better deal elsewhere, Hays Travel will match it.
Another notable feature of Hays Travel is their Cruise division. They are the UK’s largest independent cruise operator, offering a wide range of cruise holidays from reputable cruise lines like Royal Caribbean, Celebrity Cruises, Cunard Line, and more. They also have exclusive offers and benefits for their cruise customers, such as onboard credit, discounted rates, and free gratuities. Hays Travel’s Cruise division is often regarded as one of the best in the industry.
So, what do Hays Travel reviews say about their service? The majority of Hays Travel reviews are positive. Customers praise their excellent customer service, personalized travel plans, competitive pricing, and vast destination knowledge. Many customers appreciated the assistance of their travel agents in dealing with unexpected problems and the availability of the agents at all times. Furthermore, Hays Travel is known for providing value-for-money services, and customers find them reliable and trustworthy.
However, some reviews criticized Hays Travel’s reservation system, common among travel agencies. Customers found the reservation system to be complicated and took longer than expected. Some reviewers also noted that Hays Travel does not always offer the best deals, and customers may find better deals online. However, this is subjective and may vary from customer to customer.
Although Hays Travel reviews are predominantly positive, there have been negative reviews. Nevertheless, it is essential to note that customer reviews are subjective and may not necessarily reflect the experience of every customer. It is always best to try Hays Travel for yourself and make your own judgment.
In conclusion, Hays Travel is worth considering if you’re planning your next trip. They possess extensive destination knowledge, offer a personalized approach to travel planning, and competitive rates. With their cruise division, they offer outstanding value and benefits compared to other travel agencies. Hays Travel reviews are predominantly positive, praising their professional, friendly approach, although there have been some criticism mainly around the reservation system. As with evaluating any business, customer reviews are a good starting point, but it is always best to engage with a travel agent to assess the service yourself.